TerraStar Beam IOR Maintenance Notification

Summary:

There is a period of planned maintenance scheduled for Thursday 28th of September between 10:00 - 10:30 UTC temporarily affecting the TerraStar service availability on the IOR beam. Customers can expect a 15-minute service outage during the 30-minute maintenance period.

The maintenance is required to move IOR services to INMARSAT’s next generation I-6F1 satellite. This new satellite is at 83.5E which will bring additional redundancy in the Asia-Pacific region. Upon completion of this maintenance, all TerraStar services on the IOR beam will be provided from the new I-6F1 satellite at the new location shown in red in the image below.

Figure 1: New IOR coverage shown in red
Note the coverage map based on 0-degree elevation mask

During this maintenance period, users in Western Australia will continue to receive service via 143.5E and users in Europe, Africa and west Asia regions will continue to receive service via the 25E beam. Refer to the mitigation section below for information on how to ensure seamless TerraStar performance during this outage.

If you have any questions or need assistance, please reach out to our support team support.novatel@hexagon.com. To get the latest information on outages and TerraStar service impacts, you can also subscribe to the TerraStar RSS Feed. Information on how to subscribe is available here: TerraStar RSS Feed

Mitigation:

Automatic Beam Selection:

To ensure a seamless transition to the next available beam, it is recommended to set beam selection to automatic, i.e., users that have manually assigned their receiver to track IOR are recommended to switch to automatic beam selection. The command to use is:

IP Delivery for Corrections:

All TerraStar-L & TerraStar-C PRO subscriptions include IP delivery. Using an internet connected device (such as a modem or PC), a user can feed TerraStar corrections directly to the receiver without the need for an L-band connection or as a redundant method of delivery in addition to L-band. 

More information on IP delivery is available here: IP Delivery for Global TerraStar Corrections

References:

ASSIGNLBANDBEAM